Alabama State University is committed to providing its students, parents, staff and stakeholders with a positive experience. We are committed to upholding the "G.O.L.D. Standard" of customer service by being Genuine, Open-Minded, Listening, and Demonstrate Excellence in Service. We strive to provide respect, compassion, and a genuine commitment to the wellbeing and success for all stakeholders of the Alabama State University.

We acknowledge that great customer service is not just a responsibility but an essential aspect of developing a hospitable and supportive environment for our university community. Great customer service is how to build to the future. As ASU is committed to continuous improvements, and in an effort to enhance our customer experience, we would like you to share your great experiences or concerns so that we may better understand, address your needs, and concerns with Alabama State University’s Leadership Team.