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In receiving a student complaint covered by licensure, consumer protection, or educational services (quality), the Alabama State Portal Entity (ASPE) will respond in the following manner. If the student wishes to file a complaint, the initial screening will determine (1) if the institution is operating under the SARA agreement, (2) if the student was/is properly enrolled, (3) the nature of the complaint, and (4) if the student has exhausted all efforts to resolve the issue under institutional guidelines (published) and procedures provided to all students.